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Customer Service

Shipping & Delivery
· Incontinence products within the NYS program are shipped to arrive at the provider within 3 business days of placing the order (in Most cases, 1 business day)
· Other Medical supply orders (not part of the NYS program) above $350 will be shipped at no charge to arrive within 3 business days of placing the order (in Most cases, 1 business day)
· Contact Customer Service for any expedited shipping requirements at 1-844-8TMEDNY (1-844-886-3369) or email us at  Freight Charges may apply on expedited services.

Privacy & Security

See attached policy

While TwinMedNY ensures that all security precautionary measures are taken to protect information transmitted via the website, we cannot completely guarantee that every electronic commerce site is totally secure. TwinMedNY provides assurance that preventative measures are taken to protect all customer specific information from being altered, misused or stolen.

Returns & Replacements
See attached policy

Ordering
Cut off to place orders for same day shipment to arrive next day is 12:00 pm EST.
Special arrangements for a later cut off time can be made by contacting  or call 1-844-8TMEDNY 1-844-886-3369

Payment, Pricing & Promotions
Customers that do not have payment terms must pay upon check out
To apply for credit terms please complete attached (see attached
Pricing—contact  or  or call 1-844-8TMEDNY 1-844-886-3369

Viewing Orders
Log in required or contact  or call 1-844-8TMEDNY 1-844-886-3369

Updating Account Information
Log in required or contact  or call 1-844-8TMEDNY 1-844-886-3369

Customer Service
Email:  
Phone: 1-844-8TMEDNY 1-844-886-3369
Fax: 1-844-9TMEDNY 1-844-986-3369
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